FAQ

Life is full of Questions!

FAQ

Life is full of Questions!


What Licenses do you have for your business?
* Company Registration No : 559169-7296

1- Ebra | Europen Companies Registration Office. Please click on the "Europe, Asia Pacific, Australia, USA"

2- KYCKR | Global company intelligence. Sweden/Espad Land/559169-7296

3- Bolagsverket | Swedish Companies Registration Office

4- Merinfo | Companies credit information

5- Eniro | Sweden Digital Marketing Certificate

6- Allabolag | Sweden companies information

7- Guldbolag | Sweden's strongest company.

8- Proff | Overview of companies key figures

9- Vainu | Sweden companies database

10- Ratsit | Board member companies information

11- Bizzdo | Sweden's smartest company search

12- DNB | EspadLand Overview and Financial Statements

How to contact customer service?

If you have question regarding our online store (ordering, account questions, technical questions), please contact us or CRM or support@espadland.com

How can I order in your website?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account. You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. Our website is best supported by Google Chrome, Safari, Internet Explorer and Mozilla Firefox.

Please ensure that the browser you are using is up to date.

If you are still experiencing difficulties, please do not hesitate to call on CRM (10 AM – 6 PM)

or connect us with Telegram application with this username:

@crm_espadland

How can I find more information about the product ?

If something catches your eye, which we know it will, just click on the product and get all the necessary information in one go. In case you have further queries, do not hesitate to get in touch with our Marketing and Support team, which is at your service, throughout the year.

What are the objectives of the EspadLand Brand ?

1-To encourage the production of high quality and defect-free niche Handicraft products with minimal impact on the environment
2-To increase the earnings of the artists and other stakeholders of the Handicrafts industry
3-To generate a special market place for Handicraft products.

How can I change delivery address?

Shipping and delivery addresses can always be added, removed and edited on your Account Information page. Pleese sign in to your account and go to “your account”, On “Profile” you can change all your contact information. You can also edit your shipping information at check-out.

How can I know about Security in your website ?

Our website and webstore is secured with SSL certificate and secure with Cloudflare. This means the information you input is encrypted and it will not be available for third parties.

Are you a trading company or manufacturer?

We manufacture all our goods. We work closely with rural village areas and small family workshops in order to develop and maintain the highest quality handmade products in the Middle East.Our products are handmade in local villages of the Middle East. Also we have an office in Stockholm, Sweden.

How do create an account?

Pleese go to this page SIGNUP and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.

Do you follow Fair Trade practices?

Most definitely! We follow and promote the principles of fair trade. Our craftsmen and craftswomen all receive a fair price for their work. All goods are paid for up-front and never on consignment.

Our passion and love for handmade products out of village areas is so strong that we have decided to be a leader in Middle East Handmade Handicraft Exports which not only benefit our customers but more-so the villages behind these wonderful works of art.

Over the long run the level of education and technology in the countryside increases which raises the standard of living dramatically.

Every product is made with love from the heart.

What are Espadland's Shipping Terms?
1- Goods purchased during the week following the calculation of the current week's earnings and commission are placed in the shipping process.

2- Once the item is placed in the shipping process, the purchased item will be delivered to the customer within 60 business days (5 days in a week - holidays) Force majeure conditions are outside the company's obligations and are added to 60 business days.

3- Respected marketers and networkers IBO can cancel their purchase till Sunday every week, before 23:00 (before calculating commission).they will receive a 100% refund within 7 business days. After calculating the commission in the current period, there will be no possibility of any kind of return And the customer will fully accept this rule.

4- All goods are subject to qualitative and technical inspection before shipping. Please avoid receiving the package if it is Damaged and report it to the Post Officer then report it to the Department of Shipping on the website within 48 business hours.

5- All EspadLand's goods come with identification and warranty card inside the package.

6- The warranty of the products will be void if the damage is caused by the networker, marketer or customer after Inspection by the experts

7- ESPADLAND will not be liable for any wrong shipping address or postal code entered by the user.

8.Tariff for customs cost vary from country to country, all of which are customer-related, and the company has no liability whatsoever.

What's your Terms and Policy ?

Terms and Policy | Terms and Privacy Policy